by Lea Strickland | Aug 23, 2016 | Business Articles, Business Growth, Business Management, Customer, Customer Relationships, Opportunity
Whether our organization is for-profit, not-for-profit, or a government agency, what we do is about the customer. Sometimes we forget that. We get so caught up in “the business” that we lose sight of “the customer.” What’s worse is that...
by Lea Strickland | Aug 19, 2016 | Business Articles, Marketing, Sales and Business Development, Perspectives
Commercials Reflect the Values of Our Businesses I am astounded at the point at which we have arrived at in television, movies, radio. The “conversation” of our times, including commercials, has become one “bleeping” example of what is wrong with society....
by Lea Strickland | Aug 17, 2016 | Business Articles, Business Growth, Business Management, Execution, Leadership, Operations, Results, Small Business
Many years ago (I won’t say how many), I had a new boss (we’ll call him “Kevin”). He was actually my supervisor’s boss. Kevin had spent most of his career in communication roles (he created presentations and documents to give to the board.) When Kevin came from a part...
by Lea Strickland | Aug 8, 2016 | Business Articles, Competitiveness, Customer Relationships
Customer Disservice – How About a Hello and a Smile I am constantly amazed at how businesses invest so much time, money, and effort getting customers to literally walk in the door of their business, and when the customer gets there the greeting is less than...
by Lea Strickland | Jul 12, 2016 | Business Articles
Changes in Overtime Regulations to Expand Eligibility – the Impact on Your Business The change in overtime eligibility will impact an estimated 4.1 million businesses – small and large across the United States. The minimum wage increase will have varying impact as the...
by Lea Strickland | Jun 29, 2016 | Business Articles, Business Plans, Fast Company
A 30-minute Business Plan is Better than No Plan A little back-of-the-envelope arithmetic now might save your company from screwing up big time later. A client of mine is starting a new retail business, and she’s finding that setting up the operations is pretty...