by Lea Strickland | Sep 23, 2016 | Business Articles, Business Growth, Business Management, Competitiveness, Customer Relationships, Marketing, Sales and Business Development, Resources, Results, Visibility
These days the term “organic” seems ubiquitous. Organic has come to mean more than the traditional dictionary definition. In this instance, I want to talk about organic growth as it relates to a natural process that is without direct intervention or influence....
by Lea Strickland | Sep 1, 2016 | Business Articles, Business Growth, Business Management, Business Plans, Capability, Customer, Customer Relationships, Entrepreneur, Operations, Resources, Viability
Does your day start something like this? “How are you today?” “Fine.” This is a typical exchange that occurs for most of us daily. A variation is going to a networking event or business function and “How’s business?” “Fine.” But is your business really FINE?...
by Lea Strickland | Aug 23, 2016 | Business Articles, Business Growth, Business Management, Customer, Customer Relationships, Opportunity, Viability, Visibility
Whether our organization is for-profit, not-for-profit, or a government agency, what we do is about the customer. Sometimes we forget that. We get so caught up in “the business” that we lose sight of “the customer.” What’s worse is that...
by Lea Strickland | Aug 8, 2016 | Business Articles, Competitiveness, Customer Relationships
Customer Disservice – How About a Hello and a Smile I am constantly amazed at how businesses invest so much time, money, and effort getting customers to literally walk in the door of their business, and when the customer gets there the greeting is less than...
by Lea Strickland | Jun 20, 2016 | Business Articles, Business Management, C.O.R.E. Business System, Commercialization, Customer, Customer Relationships
Dishonest Clients After all these years in business, I am still amazed when I encounter a dishonest client. It is doubly confounding when the client is not only dishonest, but also inexperienced and unsophisticated in the intricacies of business. It is especially true...
by Lea Strickland | May 31, 2016 | Business Articles, Business Management, C.O.R.E. Business System, Capability, Commercialization, Competitiveness, Customer, Customer Relationships, Marketing, Sales and Business Development, Viability
Is Your Business Customer Focused or Trying to Be All Things to All People? I love the single-cup beverage systems. When I want something to drink, I don’t have to boil an entire pot of water, coffee or tea. I can choose my drink of preference, pop in the single cup,...
