by Lea Strickland | Jun 21, 2025 | Business Articles, Business Growth, Business Plans, Customer Relationships, Operations
Onshoring Customer Service and Beyond In an era where global supply chains, outsourcing, and offshoring have become the norm, many businesses are beginning to look closer to home for key operational functions, including customer service, manufacturing, and...
by Lea Strickland | May 22, 2025 | Business Articles, Customer Relationships, Operations, Resources, Vendor Relations
The Challenge of Punctuality A Missed Appointment You set an appointment with a vendor for a meeting via telephone call for 9:00 a.m. on Wednesday. At 9:24 a.m., they still haven’t called. You attempt to contact them. You have provided the number they are to call. You...
by Lea Strickland | Sep 23, 2016 | Business Articles, Business Growth, Business Management, Competitiveness, Customer Relationships, Marketing, Sales and Business Development, Resources, Results, Visibility
These days the term “organic” seems ubiquitous. Organic has come to mean more than the traditional dictionary definition. In this instance, I want to talk about organic growth as it relates to a natural process that is without direct intervention or influence....
by Lea Strickland | Sep 1, 2016 | Business Articles, Business Growth, Business Management, Business Plans, Capability, Customer, Customer Relationships, Entrepreneur, Operations, Resources, Viability
Does your day start something like this? “How are you today?” “Fine.” This is a typical exchange that occurs for most of us daily. A variation is going to a networking event or business function and “How’s business?” “Fine.” But is your business really FINE?...
by Lea Strickland | Aug 23, 2016 | Business Articles, Business Growth, Business Management, Customer, Customer Relationships, Opportunity, Viability, Visibility
Whether our organization is for-profit, not-for-profit, or a government agency, what we do is about the customer. Sometimes we forget that. We get so caught up in “the business” that we lose sight of “the customer.” What’s worse is that...
by Lea Strickland | Aug 8, 2016 | Business Articles, Competitiveness, Customer Relationships
Customer Disservice – How About a Hello and a Smile I am constantly amazed at how businesses invest so much time, money, and effort in getting customers to walk through the door of their business, literally, and when the customer arrives, the greeting is often less...
