by Lea Strickland | Sep 1, 2016 | Business Articles, Business Growth, Business Management, Business Plans, Customer, Customer Relationships, Entrepreneur, Operations, Resources
Does your day start something like this? “How are you today?” “Fine.” This is a typical exchange that occurs for most of us daily. A variation is going to a networking event or business function and “How’s business?” “Fine.” But is your business really FINE?...
by Lea Strickland | Aug 23, 2016 | Business Articles, Business Growth, Business Management, Customer, Customer Relationships, Opportunity
Whether our organization is for-profit, not-for-profit, or a government agency, what we do is about the customer. Sometimes we forget that. We get so caught up in “the business” that we lose sight of “the customer.” What’s worse is that...
by Lea Strickland | Jun 20, 2016 | Business Articles, Business Management, C.O.R.E. Business System, Commercialization, Customer, Customer Relationships
Dishonest Clients After all these years in business, I am still amazed when I encounter a dishonest client. It is doubly confounding when the client is not only dishonest, but also inexperienced and unsophisticated in the intricacies of business. It is especially true...
by Lea Strickland | Jun 6, 2016 | Customer, Resources, Results, Sales and Service Excellence
Are you operating at peak performance? Do you spend more dollars for less return? When you invest to expand capacity, does it translate into more results (revenues and profits)? If not, you’re investing in the wrong option. Here are 10 sales constraints: lack of clear...
by Lea Strickland | Jun 6, 2016 | Customer, MWorld, Operations, Resources
Grow Your Business — Build Relationships Previously published in MWorld, The Journal of the American Management Association Volume 8, Number 3 Summer/Fall 2009 In today’s economic uncertainty, having a solid network can help your organization. However, it isn’t easy...
by Lea Strickland | May 31, 2016 | Business Articles, Business Management, C.O.R.E. Business System, Commercialization, Competitiveness, Customer, Customer Relationships, Marketing, Sales and Business Development
Is Your Business Customer Focused or Trying to Be All Things to All People? I love the single-cup beverage systems. When I want something to drink, I don’t have to boil an entire pot of water, coffee or tea. I can choose my drink of preference, pop in the single cup,...
