by Lea Strickland | Jul 31, 2014 | Business Articles, Business Growth, Business Management, Customer Relationships, Entrepreneur, Execution, Leadership, Non-Profit, Perspectives, Small Business, Start-up
One of the hardest lessons a business owner can experience is the failure of a business relationship – whether with a vendor, a business partner, or a client. Regardless of how carefully you screen any of these people or how formal your agreements with them,...
by Lea Strickland | Jul 31, 2014 | Business Articles, Business Growth, C.O.R.E. Business System, Commercialization, Competitiveness, Customer Relationships, Entrepreneur, Small Business, Start-up, Strategy
When it comes to getting things done, missing the timeline may mean a deadline missed—with an emphasis on the DEAD line of business or opportunity. At times, people mistake courtesy and diplomacy as a signal that it is okay to miss a deadline. I’m not advocating being...
by Lea Strickland | Jul 31, 2014 | Business Articles, Customer Relationships, Leadership, Perspectives
No matter how “together” we are as adults and business people, whether or not we are mature and responsible “role models”, events trigger emotions, both good and bad – disappointment, anger, confusion, frustration, resentment, to name a few. Those emotions cloud our...
by Lea Strickland | Jul 31, 2014 | Business Articles, Business Growth, Customer Relationships, Marketing, Sales and Business Development, Small Business, Start-up
What happens when you miss a meeting or a deadline to a service provider? Suppose you have a deadline to submit a document for review to a business advisor (lawyer, accountant, marketing professional…) Friday at 5 pm and you don’t send the document until noon on...
by Lea Strickland | Jul 31, 2014 | Business Articles, Business Management, Customer Relationships
No matter how obvious a problem, no matter how apparent a solution, no matter how clear the path is to go from point A to point B, service providers can’t make a client do anything. Yes, there are things that can be done on behalf of a client, but ultimately the...
by Lea Strickland | Jul 30, 2014 | Business Articles, Business Growth, Business Management, Change Management, Customer Relationships, Entrepreneur, Human Resources, Leadership, Small Business, Start-up
Two women are sitting in a restaurant. Each is sitting alone at a table, working on a laptop. The restaurant is full of people ebbing and flowing from the tables. Both are busy doing work and not interacting or even looking up from the computers to notice what is...
