by Lea Strickland | Jun 27, 2025 | Business Articles, Capability, Results, Viability
Introduction Pinpointing the exact reasons for poor performance can be challenging without specific details about the outcomes your organization is pursuing. The starting point is clearly defining the issue and assessing your company’s performance. Is it...
by Lea Strickland | Aug 23, 2016 | Business Articles, Business Growth, Business Management, Customer, Customer Relationships, Opportunity, Viability, Visibility
Whether our organization is for-profit, not-for-profit, or a government agency, what we do is about the customer. Sometimes we forget that. We get so caught up in “the business” that we lose sight of “the customer.” What’s worse is that...
by Lea Strickland | Jun 6, 2016 | Capability, Customer, Resources, Results, Sales and Service Excellence
Don’t Turn on Sales Without Operational Capability “Vision without capacity is a recipe for collapse, not success.” Several years ago, I received a call from a marketing agency seeking help from a struggling client. Ironically, the issue wasn’t failure—it was success....
by Lea Strickland | May 31, 2016 | Business Articles, Business Management, C.O.R.E. Business System, Capability, Commercialization, Competitiveness, Customer, Customer Relationships, Marketing, Sales and Business Development, Viability
Is Your Business Customer Focused or Trying to Be All Things to All People? I love the single-cup beverage systems. When I want something to drink, I don’t have to boil an entire pot of water, coffee or tea. I can choose my drink of preference, pop in the single cup,...
by Lea Strickland | Oct 28, 2014 | Focus on Business Radio Show
Sales Leadership: How to Develop Your Most Successful Sales Team Guests Mike and David McGrail of The McGrail Group talk about how to build an effective sales team through leadership, skill development, and focus on personal strengths and team composition. Sales...
