by Lea Strickland | Aug 23, 2016 | Business Articles, Business Growth, Business Management, Customer, Customer Relationships, Opportunity
Whether our organization is for-profit, not-for-profit, or a government agency, what we do is about the customer. Sometimes we forget that. We get so caught up in “the business” that we lose sight of “the customer.” What’s worse is that...
by Lea Strickland | Jun 6, 2016 | Customer, Resources, Results, Sales and Service Excellence
Are you operating at peak performance? Do you spend more dollars for less return? When you invest to expand capacity, does it translate into more results (revenues and profits)? If not, you’re investing in the wrong option. Here are 10 sales constraints: lack of clear...
by Lea Strickland | May 31, 2016 | Business Articles, Business Management, C.O.R.E. Business System, Commercialization, Competitiveness, Customer, Customer Relationships, Marketing, Sales and Business Development
Is Your Business Customer Focused or Trying to Be All Things to All People? I love the single-cup beverage systems. When I want something to drink, I don’t have to boil an entire pot of water, coffee or tea. I can choose my drink of preference, pop in the single cup,...
by Lea Strickland | Oct 28, 2014 | Focus on Business Radio Show
Sales Leadership: How to Develop Your Most Successful Sales Team Guests Mike and David McGrail of The McGrail Group talk about how to build an effective sales team through leadership, skill development, and focus on personal strengths and team composition. Sales...
by Lea Strickland | Jul 31, 2014 | Business Articles, Business Growth, Business Management, Competitiveness, Customer Relationships, Marketing, Sales and Business Development, Small Business, Start-up
Everyone has experienced it. Someone calls you prospecting for business. You get a message on your voicemail, you get a card or letter in the mail, and sometimes it is something you are interested in getting more information about. So you return the card, send an...
