(919) 234-3960 info@focusresourcesinc.com
  • Twitter
  • RSS
  • Twitter
  • RSS
FOCUS Resources
  • About
    • About Lea
  • Services
  • Books
  • Articles
  • Biz Media
    • Media Appearances
    • Fast Company
    • Main Street and the Street
    • Fox Business
    • MWorld
    • Balance Magazine
    • Sales & Service Excellence
Select Page

Real Customer Service – Going Off Script

by Lea Strickland | May 6, 2016 | Business Articles, Competitiveness, Customer, Customer Relationships, Marketing, Sales and Business Development

There is nothing and I mean nothing that frustrates me, ticks me off, and causes me to stop using a product faster than dealing with the people on the “customer service” lines of businesses. I don’t know about you, but whenever I have an issue and call one of those...

Dog or Cat: Which Do You Want As a Vendor?

by Lea Strickland | Oct 5, 2015 | Business Articles, Customer Relationships, Marketing, Sales and Business Development, Small Business, Vendor Relations

Have you ever noticed the differences in behavior between dogs and cats? I have always had dogs, never cats for pets, until recently. Two years ago my neighbor’s cat decided to live with us (I am told that is not unusual for a cat). In the past two years I have come...

Recent Articles and Podcasts

  • Lea Strickland on NAACE’s Making Our Way Forward Podcast!
  • Protecting the Pig with Jeff Link
  • Mastermind Groups for Exponential Business Growth
  • Twitter
  • RSS
Copyright © 2002-2023 F.O.C.U.S. Resource, Inc. | |Privacy Policy