by Lea Strickland | May 9, 2026 | Customer Relationships
As artificial intelligence reshapes nearly every corner of business, customer service has become a battleground for automation. Chatbots, voice assistants, and AI-driven help desks promise 24/7 availability and lower costs. Yet, beneath the efficiency lies an...
by Lea Strickland | May 9, 2026 | Perspectives
Lessons from Erma Bombeck’s If Life Is a Bowl of Cherries, What Am I Doing in the Pits? for Business Success Erma Bombeck’s If Life Is a Bowl of Cherries, What Am I Doing in the Pits? is a humorous yet poignant reflection on life’s absurdities, capturing the chaos of...
by Lea Strickland | May 9, 2026 | Customer Relationships
In today’s hyper-connected business world, technology promises to streamline everything—from customer service to sales and operations. If you want to improve internal efficiency or external relationships (CRM, etc.), you need to proceed with caution. For many...
by Lea Strickland | May 8, 2026 | Capability, Leadership
Companies that behave like lemmings—blindly following industry leaders and trends without critical evaluation—risk poor performance, missed opportunities, and even closure. Identifying when your company is engaging in this behavior is crucial to avoid following the...
by Lea Strickland | May 8, 2026 | Leadership, Legal
Everyday Tax and Labor Compliance Every day transactions are where compliance begins. Every business has compliance requirements beginning with tax and labor laws. When a company faces an IRS audit revealing systemic issues—such as misclassifying employees as...
by Lea Strickland | Nov 1, 2025 | Business Articles, Business Management
In business, a growing trend appears to be progress on the surface, but underneath, it’s nothing more than a “get out of work” strategy. It’s the pursuit of hacks, shortcuts, and busywork disguised as business development. And while it may feel...
by Lea Strickland | Oct 26, 2025 | Business Articles, Concept, Entity, Start-up
Naming your company or product is one of the most important decisions you’ll make as an entrepreneur. A name isn’t just a label; it’s your brand identity, market presence, and legal foundation. Before printing business cards or purchasing a domain,...
by Lea Strickland | Oct 11, 2025 | Business Articles, Capability, Operations
In every organization, there’s a pivotal figure who thrives in the chaos of daily operations, resolving crises, untangling knots, and ensuring the business stays on track. Meet the Manager of Operational Messes, or Company M.O.M.℠ Though the name carries a playful...
by Lea Strickland | Oct 7, 2025 | Business Articles, Human Resources, Uncategorized
Quiet quitting refers to employees doing the bare minimum without fully committing to their roles. Despite media reports, this is not a new phenomenon. It’s a recurring response to workplace dissatisfaction that has persisted across decades. From the corporate...
by Lea Strickland | Oct 2, 2025 | Business Ownership, Small Business
A few months ago, I had a conversation that has stayed with me and serves as a powerful reminder of why business continuity planning—and specifically keyman insurance—cannot be overlooked. Real Life Example I was talking with a small business owner in his early 30s....
