by Lea Strickland | Sep 28, 2009 | Business Articles, Credibility
How Credible Is Your Organization? Are You a Yahoo? The term “yahoo” used to refer to someone of a less-than-refined nature or, in other words, someone who was still rough around the edges and wasn’t quite ready. For companies in the modern era of technology, where...
by Lea Strickland | Sep 28, 2009 | Business Articles, Credibility
Customer Satisfaction: Perception of Product and Service Quality When it comes to customer satisfaction, it all comes down to perception: How the customer sees and experiences the product and service provided by your business. It’s not what you believe or think, not...
