With a new year comes new opportunities to identify how you can achieve greater success in your business. Economic conditions may hold you back, but success is ultimately dependent upon your people, processes and the value of your product and services to the customer.

Remember, the customer will vote with their purchases. It was the customer that decided the marketplace battle between VCR technologies — Betamax, viewed by experts as the “superior” product, versus the “inferior” VHS, which became the standard. Don’t forget about the ongoing competition of computer operating systems; the flawed but convenient Microsoft(MSFT_) Windows versus Linux (Red Hat(RHT_) and Ubuntu) and Mac-based programs (Apple(AAPL_)).

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