by Lea Strickland | Sep 5, 2015 | Business Articles, Business Growth, Business Ownership, Competitiveness, Customer, Customer Relationships, Small Business, Small Business
This week a service provider demonstrated to me how important I was to her and her business. Let me share the story. I arrived for my appointment 20 minutes early and made myself comfortable on a bench outside her office suite. I could see through the glass wall that...
by Lea Strickland | Jul 31, 2014 | Business Articles, Customer, Customer Relationships, Government Funding Compliance, Non-Profit, Small Business, Small Business
The profitability of a company is significantly impacted by its ability to identify both the core client characteristics that make for a good client as well as those that do not fit with your business expertise or require more support from key resources than can be...
by Lea Strickland | May 31, 2011 | Business Articles, The Street (the street.com)
What if you were days away from launching your product, service or technology? You’ve done your research. You’ve honed your product. What if you had one final push to put together a proposal to get that first real, paying, profitable customer? What would...
by Lea Strickland | Apr 19, 2011 | Business Articles, The Street (the street.com)
Saying “customers first, profits last” doesn’t mean profits are last on the list of things to think about — that would be bad business — but that when you put customers first, your profits endure. Read more of this article on The Street....
by Lea Strickland | Feb 22, 2011 | Business Articles, The Street (the street.com)
Every organization has to do it: Decide which customers and projects have the highest priority and get the most resources. For some it is a matter of necessity; there’s just not enough time, people or other resources to support each customer equally. Some...
