(919) 234-3960 info@focusresourcesinc.com
  • Twitter
  • RSS
  • Twitter
  • RSS
FOCUS Resources
  • About
    • About Lea
  • Services
  • Books
  • Articles
  • Biz Media
    • Media Appearances
    • Fast Company
    • Main Street and the Street
    • Fox Business
    • MWorld
    • Balance Magazine
    • Sales & Service Excellence
Select Page

Customer Disservice – How to Kill Your Business

by Lea Strickland | Aug 8, 2016 | Business Articles, Competitiveness, Customer Relationships

Customer Disservice – How About a Hello and a Smile I am constantly amazed at how businesses invest so much time, money, and effort getting customers to literally walk in the door of their business, and when the customer gets there the greeting is less than...

Real Customer Service – Going Off Script

by Lea Strickland | May 6, 2016 | Business Articles, Competitiveness, Customer, Customer Relationships, Marketing, Sales and Business Development

There is nothing and I mean nothing that frustrates me, ticks me off, and causes me to stop using a product faster than dealing with the people on the “customer service” lines of businesses. I don’t know about you, but whenever I have an issue and call one of those...

Customer Service – Keeping Commitments and Valuing Each Customer

by Lea Strickland | Jan 29, 2016 | Business Articles, Business Growth, Customer, Customer Relationships, Small Business, Strategy

This week a service provider demonstrated to me how important I was to her and her business. Let me share the story. I arrived for my appointment 20 minutes early and made myself comfortable on a bench outside her office suite. I could see through the glass wall that...

Customer Service: From the Customer Perspective

by Lea Strickland | Sep 5, 2015 | Business Articles, Business Growth, Business Ownership, Competitiveness, Customer, Customer Relationships, Small Business, Small Business

This week a service provider demonstrated to me how important I was to her and her business. Let me share the story. I arrived for my appointment 20 minutes early and made myself comfortable on a bench outside her office suite. I could see through the glass wall that...

Wrong Client

by Lea Strickland | Jul 31, 2014 | Business Articles, Customer, Customer Relationships, Government Funding Compliance, Non-Profit, Small Business, Small Business

The profitability of a company is significantly impacted by its ability to identify both the core client characteristics that make for a good client as well as those that do not fit with your business expertise or require more support from key resources than can be...
« Older Entries

Recent Articles and Podcasts

  • Lea Strickland on NAACE’s Making Our Way Forward Podcast!
  • Protecting the Pig with Jeff Link
  • Mastermind Groups for Exponential Business Growth
  • Twitter
  • RSS
Copyright © 2002-2023 F.O.C.U.S. Resource, Inc. | |Privacy Policy