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Put Customers First and Profits Will Follow

by Lea Strickland | Apr 19, 2011 | Business Articles, The Street (the street.com)

Saying “customers first, profits last” doesn’t mean profits are last on the list of things to think about — that would be bad business — but that when you put customers first, your profits endure. Read more of this article on The Street....

Frustrated Consultant Seeks Cooperative Client Who Listens

by Lea Strickland | Sep 28, 2009 | Business Articles, Customer Relationships

Okay.  I can hear all of you service providers smiling!  One of the biggest challenges for the consultant is getting the client to follow the advice being given.  For instance, a client brings in a CPA to review the accounting records.  The accountant reviews the...

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