Think B.I.G.™ (Bold Innovative Growth) Business!

Innovation is the new quality initiative. Everyone is “into” innovation. It is the new revolution that is going to revolutionize declining industries, markets, and businesses. And it can—if it is more than rhetoric and becomes an integrated systemic capability in the...

The Tyranny of Customer Choice

A truism for any organization is that its customers have choices. They can chose from a range of products, services, and alternatives to satisfy their needs, from doing nothing to “do it yourself,” to doing it the most expensive way possible to finding a cheap...

The Tortoise and The Hare – A Fable for Our Times

Most of us are familiar with the fable of the tortoise and the hare – the tale of the hare being so much faster than the tortoise and still losing the race. In the current business environment, the tale can prove cautionary or motivating; it can be revisited or...

Sustainable Growth: A Formula for Success

For businesses of all sizes, the credit and banking industry issues of the last decade have raised questions of how to build and sustain organizations with less dependence on external sources of capital (debt and equity) and more from internal resources, such as funds...