by Lea Strickland | Jun 21, 2025 | Business Articles, Business Growth, Business Plans, Customer Relationships, Operations
Onshoring Customer Service and Beyond In an era where global supply chains, outsourcing, and offshoring have become the norm, many businesses are beginning to look closer to home for key operational functions, including customer service, manufacturing, and...
by Lea Strickland | Jun 18, 2025 | Operations
In business, success hinges not just on a great idea or a talented team but on the processes that govern how work gets done. Well-defined, transparent processes align goals, optimize resources, and drive profitability, while poor or ad hoc processes can lead to...
by Lea Strickland | Jun 12, 2025 | Business Articles, Capability, Execution, Leadership, Operations
Introduction The concept of “teamship” emphasizes collective collaboration, mutual accountability, and shared purpose within a team. Unlike traditional hierarchical models, teamship fosters a culture where every member contributes to decision-making and...
by Lea Strickland | Jun 11, 2025 | Business Articles, Operations, Viability
A Real World Case Acme Contract Manufacturing (a pseudonym to protect the company’s identity), a division of a publicly traded industrial conglomerate, is grappling with a severe operational, financial, and inventory crisis. The company’s mismanagement of...
by Lea Strickland | May 22, 2025 | Business Articles, Customer Relationships, Operations, Resources, Vendor Relations
The Challenge of Punctuality A Missed Appointment You set an appointment with a vendor for a meeting via telephone call for 9:00 a.m. on Wednesday. At 9:24 a.m., they still haven’t called. You attempt to contact them. You have provided the number they are to call. You...
by Lea Strickland | May 16, 2025 | Business Articles, Change Management, Competitiveness, Credibility, Execution, Leadership, Operations
Background Boeing, a cornerstone of the global aerospace industry, has faced significant challenges in recent years that have tarnished its reputation and strained its operations. From high-profile safety and quality issues with its commercial aircraft to substantial...
