by Lea Strickland | Aug 31, 2016 | Business Articles, Business Management, Change Management, Execution, Human Resources, Operations, Resources
How to Motivate Change One of the most basic things we need to understand about change is that it is personal. People must choose to change. People can be influenced to change by external sources (e.g., other people, events); however, for true change to occur and be...
by Lea Strickland | Aug 23, 2016 | Business Articles, Business Growth, Business Management, Customer, Customer Relationships, Opportunity
Whether our organization is for-profit, not-for-profit, or a government agency, what we do is about the customer. Sometimes we forget that. We get so caught up in “the business” that we lose sight of “the customer.” What’s worse is that...
by Lea Strickland | Aug 17, 2016 | Business Articles, Business Growth, Business Management, Execution, Leadership, Operations, Results, Small Business
Many years ago (I won’t say how many), I had a new boss (we’ll call him “Kevin”). He was actually my supervisor’s boss. Kevin had spent most of his career in communication roles (he created presentations and documents to give to the board.) When Kevin came from a part...
by Lea Strickland | Jun 20, 2016 | Business Articles, Business Management, C.O.R.E. Business System, Commercialization, Customer, Customer Relationships
Dishonest Clients After all these years in business, I am still amazed when I encounter a dishonest client. It is doubly confounding when the client is not only dishonest, but also inexperienced and unsophisticated in the intricacies of business. It is especially true...
by Lea Strickland | Jun 18, 2016 | Budgets and Financial Tools, Business Articles, Business Management, Business Ownership, Economy and Economics, Leadership, Results
A business danger signs may be ignored or unnoticed, much like a frog in a pot of water on a stove. Yes, I am talking about the the experiment with a frog and a pot of hot water. If you put the frog in the pot and the water is boiling, he hops out fast! But when you...
by Lea Strickland | Jun 14, 2016 | Business Articles, Business Management, Execution, Leadership, Marketing, Sales and Business Development, Operations, Resources, Results
One of my friends was telling me about a discussion she had with her eighteen-year-old son. They were talking literally about a glass of Dr. Pepper. “Is the glass half full or half empty?” she asked her son. He said he thought she just used the wrong glass. If she had...
